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Our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, we welcome returns on the following terms –
- A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation
- If you identify quality or a manufacturing defect on the received product.
- If the product is received in a damaged condition.
You can reach us at [email protected] or our helpline number at 9855007777 to initiate returns.
In the case of breakage and any transit damage, please send a picture of the product via Whatsapp to any of the number mentioned below and it will be taken care immediately.
Please consider these points:
We will be requiring the original packaging with the foam and cushion inside for the safe return journey of the product even if it is broken for our reference purpose.
As an organisation, we believe in 100% customer satisfaction. In case you wish to cancel the order for any reason, you can write to usat [email protected] or reach us at 9855007777 within 24 hours of ordering. We are happy to assist you.
- Our return policy is applicable for the 7 days from the day of receive of the product and is applicable only under following reasons:
– Damaged product
– Manufacturing defect
– Icorrect product.
The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach to us at 9855007777 to initiate the return.
- Please send 2 images (one of the damaged part and one of the entire product) of the product for us to ascertain the reason for return. You can send us the images on from where our Quality Assurance team will check the details to confirm its eligibility of return.
- We will then get back to you with your Return Request Status within 2-3 days of receiving the request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes 2-3 working days for organising a pickup and 7-10 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the refund process will get initiated within 2-3 days of receiving it.
It will then be reflect in your bank account.
Points to remember – Product must be returned with the original packaging, including the accessories, shipping label (pasted on the packet), invoice etc. The product should be unused and in the original condition. You will be asked to print 3 documents to be provided to the logistics company representative who comes for the pickup.
All refunds will be processed within 2-3 days of receiving the merchandise back at warehouse.
Prepaid orders will be refunded back directly into your account and COD orders will be refunded via NEFT transfer (Please provide your account details for the same).
Please allow 2-3 days for the amount to reflect in your statements.
Please note that for any customized orders there is no return, only replacement, and that too, in the case of breakage or manufacturing defect.
Team Kreative Store